Refund policy

This Refund Policy applies to orders placed at nobonk.com.au with NB Nutrition Pty Ltd ("NOBONK", "we", "us").

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights. Where this policy offers you something beyond your legal rights, it is offered in addition to them, not instead of them.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or isn't what you ordered, email info@nobonk.com.au with:

• your order number
• a photo of the problem, including the packaging where relevant

Please contact us as soon as practicable after your order arrives. We'll replace the affected items or refund you — your choice — and we'll cover any return postage where a return is needed. You don't need to return anything before we resolve it unless we ask you to.

Change of mind

NOBONK is a consumable food product, so for health and safety reasons we cannot accept change-of-mind returns on any product that has been opened.

If a pack is unopened and in its original condition, contact us within 30 days of delivery and we'll arrange a refund of the purchase price. Return postage for change-of-mind returns is at your cost, and we recommend using a tracked service — we can't refund items that don't reach us.

This change-of-mind offer is in addition to your rights under the Australian Consumer Law.

Refunds

Approved refunds are processed back to your original payment method. Once we process a refund, please allow up to 10 business days for your bank or card provider to make the funds available — that timing is on their side, not ours.

Where shipping was paid on an order that is refunded in full because of a fault on our part, we refund the shipping too.

Orders not received

If tracking shows your order as delivered but you haven't received it, get in touch and we'll help you trace it with Australia Post. If a parcel is genuinely lost in transit, we'll replace it or refund you.

Cancelling an order

We dispatch quickly — often the same day. If you need to cancel or change an order, email us straight away and we'll do what we can, but once an order has been dispatched it's treated under the sections above.

Contact

NB Nutrition Pty Ltd
Cardiff NSW, Australia
info@nobonk.com.au